1. after being seated or findind a table yourself, waiting for a waitress to take the order.

2. having to flag down the waitress for refills, more drinks, more dishes, etc.

3. not having the ablility to take a bit longer to decide what you want.

4. having to flag down the waitress so that you can get the bill, then put your payment inside, then wait for the waitress to pick up your payment, then the waitress processes the bill and returns, and you pay the tip/get the receipt. seems much improved with uwink’s system of simply logging out of the table and paying. specificlaly for a work week lunch, this seems like it would really cut on time.

5. having the waitress come by 3 times while you are eating for the purpose of seeing if you need anything else and making sure they get a good tip. the ordering screen solves that. i don’t need someone to keep coming by and asking, i simply order it from the screen.

6. not seeing the same boring menu over and over. obviously if there are physical menus the restaurant does not want to keep changing them. with interactive menus, this is an opportunity for introducing new items to the menu with less cost. would love to also see them ask customers from a list of choices what things they would like to see on the menu. would also like to see the menu show some of the ordering statistics to the customers. meaning next to each item, how often that item is ordered. would also be interesting to see suggested meals based on other’s experiences. meaning if another group of 4 friends ate at uwink and love what they ordered all the way from appetizers to desserts, would be nice if they could share that combination as a suggestion to others. obviously you can’t literally show all suggestions, but maybe you could have people rate their total meals overall and then display the highest rated dishes or combinations. for example, if you are in a brand new restaurant and you are totally unfamiliar with the food there, but you don’t want to go through this trial and error process of ordreing food there many times before you find
the things that are really good, it would be great to be able to sit down and say show me the highest rated foods on the menu.
and bam you instantly benefit from the experience other customers have had without having to relearn their mistakes.